This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage.
Hospitality
SIT30622 Certificate III in Hospitality
CRICOS Course Code 112095A
Certificate III in Hospitality is a nationally recognised qualification. This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage.
Entry Requirements
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Prospective Career Outcomes
Front Desk Receptionist
Function Attendant
Function Host
Housekeeper
Restaurant Waiting Staff
Function Attendant
Function Host
Housekeeper
Restaurant Waiting Staff
Course Content
The qualification requires the completion of 15 units of competency which includes 6 core and 9 electives.
Core units
- SITHIND006 Source and use information on the hospitality industry
- SITHIND008 Work effectively in hospitality service
- SITXCCS014 Provide service to customers
- SITXCOM007 Show social and cultural sensitivity
- SITXHRM007 Coach others in job skills
- SITXWHS005 Participate in safe work practices
Elective Units
- SIXTIND005 Use hygienic practice for hospitality service
- SITXFSA005 Use hygienic practices for food safety
- SITHFAB025 Prepare and serve espresso coffee
- SITHFAB038 Plan and monitor espresso coffee service
- SITHFAB036 Provide advice on food
- CPPCLO3100 Maintain cleaning storage areas
- SIITXCCS10 Provide visitor information
- SITXCCS012 Provide lost and found services
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
Course duration
78 weeks which is made up of 50 contact weeks, 10 weeks of work placement plus 18 weeks of holiday breaks
Work Placement
Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. Work placement ensures that you have the job ready skills to achieve competency in this course.
Pathway from the qualification
Students can progress to study SIT50422 Diploma of Hospitality Management after successfully completing this qualification.
Mode of study
International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney and Brisbane campus
SIT50422 Diploma of Hospitality Management
CRICOS Course Code 112096M
Diploma of Hospitality Management is a nationally recognised qualification. The qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.
Entry Requirements
There are no entry requirements for this qualification.
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Prospective Career Outcomes
Front Desk Supervisor
Hotel Reservation Supervisor
Hotel Reservation Supervisor
Cafe Team Leader
Restaurant Supervisor
Work Placement
Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. Work placement ensures that you have the job ready skills to achieve competency in this course.
Course Content
The qualification requires the completion of 28 units of competency which includes 11 core and 17 electives.
Core units
- SITXCCS015 Enhance customer service experiences
- SITXCCS016 Develop and manage quality customer service practices
- SITXCOM010 Manage conflict
- SITXFIN009 Manage finances within a budget
- SITXFIN010 Prepare and monitor budget
- SITXGLC002 Identify and manage legal risks and comply with law
- SITXHRM008 Roster staff
- SITXHRM009 Lead and manage people
- SITXMGT004 Monitor work operations
- SITXMGT005 Establish and conduct business relationships
- SITXWHS007 Implement and monitor work health and safety practices
Elective Units
- SITHIND005 Use hygienic practices for hospitality service
- SITHIND008 Work effectively in hospitality service
- SITHFAB025 Prepare and serve espresso coffee
- SITHFAB038 Plan and monitor espresso coffee service
- CPPCLO3100 Maintain cleaning storage areas
- SITXCCS010 Provide visitor information
- SITXCCS012 Provide lost and found service
- SITHFAB036 Provide advice on food
- SITHIND006 Source and use information on the hospitality industry
- SITXINV007 Purchase goods
- SIRXOSM002 Maintain ethical and professional standards when using social media & other online platforms
- SITXCCS013 Provide club reception services
- SITWHS005 Participate in safe work practices
- SITXFSA005 Use hygienic practices for food safety
- SITXCCS014 Provide service to customers
- SITXHRM012 Monitor staff performance
- SIRXOSM007 Manage risk to organisational reputation in an online setting
Course duration
104 weeks which is made up of 70 contact weeks, 10 weeks of work placement plus 24 weeks of holiday breaks
Pathway from the qualification
Students can progress to study SIT60322 Advanced Diploma of Hospitality Management after successfully completing this qualification.
Mode of study
International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney and Brisbane campus
SIT60322 Advanced Diploma of Hospitality Management
CRICOS Course Code 112099H
Entry Requirements
There are no entry requirements for this qualification.
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Prospective Career Outcomes
Front Desk Manager
Hotel Reservation Manager
Hotel Reservation Manager
Cafe Team Manager
Restaurant Manager
Work Placement
Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. Work placement ensures that you have the job ready skills to achieve competency in this course.
Course Content
The qualification requires the completion of 33 units of competency which includes 16 core and 17 electives.
Core units
- SITXGLC002 Identify and manage legal risks and comply with law
- SITXFIN009 Manage finances within a budget
- SITXFIN010 Prepare and monitor budgets
- SITXCCS015 Enhance the customer service experience
- SITXCCS016 Develop and manage quality customer service practices
- SITXCOM010 Manage conflict
- SITXHRM009 Lead and manage people
- SITXHRM012 Monitor staff performance
- SITXMGT005 Establish and conduct business relationships
- SITXMGT004 Monitor work operations
- SITXWHS008 Establish and maintain a work health and safety system
- SITXHRM010 Recruit, select and induct staff
- SITXMPR014 Develop and implement marketing strategies
- BSBFIN601 Manage organisational finances
- SITXFIN011 Manage physical assets
- BSBOPS601 Develop and implement business plans
Elective Units
- SITHIND006 Source and use information on the hospitality industry
- SITXWHS005 Participate in safe work practices
- SITHIND005 Use hygienic practice for hospitality service
- SITXFSA005 Use hygienic practices for food safety
- SITXCCS014 Provide service to customers
- SITXCCS010 Provide visitor information
- SITHFAB025 Prepare and serve espresso coffee
- SITHFAB038 Plan and monitor espresso coffee service
- CPPCLO3100 Maintain cleaning storage areas
- SITXCCS012 Provide lost and found service
- SITHFAB036 Provide advice on food
- SITHIND008 Work effectively in hospitality service
- SITXCCS013 Provide club reception services
- SIRXOSM002 Maintain ethical and professional standards when using social media and other online platforms
- SIRXOSM007 Manage risk to organisational reputation in an online setting
- SITXHRM008 Roster staff
- SITXINV007 Purchase goods
Course duration
156 weeks which is made up of 120 contact weeks, 10 weeks of work placement plus 36 weeks of holiday breaks
Pathway from the qualification
Students can progress to study tertiary education such as Bachelor of Hospitality Management after successfully completing this qualification.
Mode of study
International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney and Brisbane campus
Study Mode
Full-time study of a minimum of 20 scheduled course contact hours per week
Third Parties (Education Agents)
SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.